FAQs
Where is Deluxe Rose Co located?
Deluxe Rose Co is based in Brisbane, Australia.
Are the roses real?
Yes! The roses are REAL natural roses that have been picked at the peak of their bloom and have undergone a special preservation process which allows them to last a year.
Do the roses really last a year?
Yes, in fact the roses can last for a few years if properly cared for and the instructions have been followed.
How do I care for my preserved roses?
- Our Deluxe Rose Co products are very easy to maintain and care for. Simply, just make sure not to water, not to touch and keep away from environments that are too hot, too cold, too humid or high in moisture.
- For a full list of instructions on how to care for your preserved roses, refer to our Care Instructions.
How are the roses so vibrant in colour?
During the preservation procedure, the roses have been dyed to add to their beautiful appearance. Customers are advised to be cautious of the possibility of colour transfer if the roses come into contact with fabrics and surfaces such as benchtops. It is recommended that you do not touch the roses and simply just admire them for their beauty.
How long will the preserved roses last?
The roses have been preserved in a professional way which maintains their beautiful appearance for a year. They can last longer if special care and adherence to the care instructions have been followed.
Where can I display my Deluxe Rose Co roses?
Your Deluxe Rose Co roses can be showcased throughout your home in such places as living rooms, bedrooms, walk in robes, hallways, entranceways, etc. Anywhere that is not in direct sunlight, too hot, too cold or high moisture environments.
It is recommended that you avoid putting the roses in bathrooms (high moisture), too close to air-conditioning vents, near ovens or cooking appliances, or near windows.
What do I do if the rose petals look wet?
Firstly, make sure the rose is removed from any unsuitable environment (high moisture or humidity). Also make sure that it has not been in contact with any liquids or sprays. IF the rose petals begin to appear wet or wiltered, we suggest trying to dry the petals by leaving it uncovered in a cool dry place for a few days. Another suggestion may be to try drying the effected petals using a hair dryer on a cool/very low setting from a distance to remove excessive moisture.
***please note: Deluxe Rose Co is not held responsible if the above suggested solutions do not work for your particular product or if it causes further damage. These are purely suggestions that MAY resolve your issue.