Refund policy

Customers are advised to choose your order carefully as we do not provide refunds or returns for any of our products if you have a change of mind. Please be mindful that each rose may vary slightly in size, shape, texture and appearance. Rose colours may also appear different due to lighting or the display settings of your computer or device.

Deluxe Rose Co ensures that we pack and post each order to best ensure that it arrives perfectly for our customers. Unfortunately, we cannot take responsibility for any items that are damaged, lost or stolen once they have been delivered. If the product arrives damaged or faulty, please contact us via email at deluxeroseco@outlook.com. Please attach photos, the order number, customer's full name and a description of the issue within 24 hours of receiving the product and our team will be happy to assist you. If a refund is granted, then it will be issued as per the original method of payment. Please keep in mind that the damaged or faulty product will have to be returned to Deluxe Rose Co at the customer's expense.

Deluxe Rose Co does not take responsibility for any items that are damaged or diminished due to customer neglect or failure to adhere to the care and maintenance instructions.