Terms of service

When purchasing products from our store (Deluxe Rose Co), customers must agree to the following terms and conditions:

Customers understand that the rose products that are sold through the Deluxe Rose Co website are natural roses that have been through a preservation process. This process allows the roses to look and feel fresh. The roses should remain beautiful and in a good state of preservation for at least a year if customers adhere to the Care Instructions and recommendations stated throughout this website. Failure to follow the care recommendations is deemed to be the customer’s responsibility and not that of Deluxe Rose Co. Deluxe Rose Co are not liable for items once they have been delivered. Items that have been altered, tampered with, neglected, damaged, excessively touched or mistreated are not the responsibility of Deluxe Rose Co.

Customers are advised that as the roses are real (natural) roses and as such the appearance of the petals or rose head are not consistent. The size, shape, texture, brittleness, softness, natural imperfections, colour and smell may differ from product to product and from rose to rose. Customers must be aware that due to the lids being taken off and placed back on to the products from time to time, the petals, roses, leaves or stem may become compromised, squashed, ripped, torn, discoloured, creased, or experience other damage. This may be unavoidable and is not the liability of Deluxe Rose Co.